We propose AWS Business Support when you have production workloads on AWS and need 24×7 get admission to to technical aid and architectural steering inside the context of your specific use-instances.
In addition to more advantageous technical help and architectural guidance, Business Support affords get entry to to third-party software guide, documentation and forums, AWS Trusted Advisor, AWS Personal Health Dashboard, AWS Support API, and launch and occasion making plans.
There are five levels to AWS Support Plans: Basic, Developer, Business, Enterprise On-Ramp, and Enterprise. Depending at the plan you pick out, you get hold of distinctive guide sources.
For example, most effective Enterprise degree plans offer Technical Account Manager (TAM) and Support Concierge get entry to. TAMs provide proactive excellent practices guidance, and help you increase and run AWS answers. Support Concierge gives account and billing evaluation to assist reduce costs.
The pricing range from Free to “starting at” $15,000/mo, so there may be truely a massive difference in pricing.
For the guide you acquire, Business is probably the quality guess for many of the aid plan related questions, when you consider the rate ($one hundred/mo vs $15,000/mo for Enterprise) and the aid SLA of 24×7 help with 1 hour response to pressing help instances.
Support Plans are important part of Certified Cloud Practitioner Exam, so it’s crucial that you may identify the exceptional tiers, aws enterprise support and what kind of services every stage entitles you to.
This is a VERY bare-bones comparison among the one-of-a-kind help plans, however I exceptionally recommend you check out the above pages to get the greater in-intensity facts for the certification exam (or to decide on which aid plan to select to your corporation).
Ensure that an appropriate support stage is enabled for the vital AWS bills. For example, if an AWS account is being used to host manufacturing systems and environments, it’s miles surprisingly advocated that the minimal AWS Support Plan ought to be Business. Amazon Web Services gives the following assist plans:
Basic – this plan is protected in all AWS money owed and provides 24×7 get entry to to customer support, get admission to to AWS documentation, whitepapers and guide boards.
